Serving and customer satisfaction is the goal of our company. You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the World. We will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Shipping Policies : 

- Domestic Shipping

We offer several UPS shipping options for delivery within the Local Area : UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air. 

- International Shipping

We currently accept international orders from the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Monaco, Netherlands, Northern Ireland, Norway, Portugal, Scotland, Spain, Sweden, Switzerland, United Kingdom, Wales & worldwide.

All international orders are shipped via PT. Buana Baru Express forwarded by UPS and we currently offer two options:  Express Saver (delivery guaranteed in 1 - 3 days) and Expedited (delivery guaranteed in 2 - 5 days). Both options are insured and trackable. 

(Please note that some items may be subject to additional shipping and handling charges because of size and weight.  If this is the case with your order, we will notify you first for your approval.)

All item can be shipped directly to your door. We take care in packaging your item and fully insure each item. If you are visiting Our Warehouse, you can come in and purchase our product, and we'll be happy to ship it home for you. 

If the inventory status is wrong, when will my order ship ? 

We will usually ship in-stock items as scheduled and ship the out of stock items later, as they become available. Depending on the circumstances, we may put your entire order on hold, if so, we will email you asking whether you want your order to partially ship the in-stock items right away.

Backorders

We will ship in-stock items immediately. If an item become out out of stock we are usually unable to estimate when a backordered item will be available. If the manufacturer has the item in stock, the wait is usually less than three weeks. If the manufacturer is also out of stock, the wait can be several weeks to several months. Most manufacturers won't tell us when an item will be available. You may cancel backorders at any time by contact us.

Shipment Confirmation via Email

On the day your order is shipped, we will email you a shipment confirmation showing what was shipped, and how it was shipped. If a tracking number is available, we will include that too. We usually send these email towards the end of the day. If you have any anti-spam measures in place, be sure to add sales@diamond-bikes.com to your list of allowed senders or you may not receive our order status emails.

Online Order Status

We encourage you to make use of our online order status option. To do so, you only have to supply us with a password during the online checkout process. Through online order status, you can find out when we expect to ship your order and, if your order is shipped via FedEx, you can track the progress of your package. 

Return Procedure 

To return a printhead(s), we need your order number, name, email address and the part number you wish to return along with a detailed explanation of why you need to return it. If you do not have your order number, please indicate when your order was purchased and the full name ordered with. All RA (Return Authorization) numbers are e-mailed in 2-3 business days with a return shipping address and complete shipping instructions. No returns will be accepted without an RA number. The RA number should be clearly written on the outside of the return shipment box. All returns must be postage paid; return shipping charges are not refundable. All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing. 

Return Policy 

Within 21 business days of placing your order from Diamond Bikes Inc, you may return any items. No returns will be accepted after 21 business days. All parts must be in their original condition, and cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. 

All returns are subject to a non-refundable 25% restocking fee. A 25% restocking fee is charged on all returns that are not the direct result of our error. 

Refunds : 

Refunds for returns or cores normally take 30 days to process and credit from the date we receive your return at the warehouse. Once the Printhead is received we forward it to the manufacturer for approval. The manufacturer will then approve your return. Once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise. You will receive "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If after 30 days, you have still not received a credit please e-mail the returns department at, sales@diamond-bikes.Com, for the fastest response. 

Our Terms and Conditions :

You may return products within 21 business days of shipment for a refund or replacement. All return information is located above. 

On orders shipped Regular, all shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and air-shipping charges will NOT be refunded for this reason. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We are not responsible for missing, damaged, or incorrect parts after 21 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

Cancellation Policy : 

All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. All orders must be canceled BEFORE you receive the Invoice - Payment accepted e-mail. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST – Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.